Refund Policy

If Invoice Krlo Pro is not right for you, email info@invoicekrlo.com within 14 days of your first payment for a monthly, yearly or lifetime plan and we will refund it in full — no questions asked. This applies once per customer.

Monthly and yearly plans renew automatically. We send a receipt for every renewal. If you forgot to cancel, contact us within 7 days of a renewal and we will refund that renewal as long as you have not used Pro features since it renewed.

You can cancel auto-renew at any time from Subscription in your dashboard. Cancelling stops future payments; your Pro access continues until the end of the period you have already paid for. Partial periods are not refunded, except under the guarantee above.

Payments for extra custom template requests are fully refundable until our designers start work (status Received). Once a request is In progress or Ready, the payment is non-refundable because design work has been done — but we will revise the template if it does not match what you asked for. If we decline a request, we refund it in full automatically.

• Payments older than the periods described above.
• Accounts closed for breaking our Terms & Conditions.
• Fees charged by your bank or card provider (such as currency conversion).

1. Email info@invoicekrlo.com from your account email address.
2. Include your username and the date of the payment.
3. We confirm within 2 business days and refund to the original payment method (Stripe or PayPal).

Refunds usually appear within 5–10 business days, depending on your bank.

We may update this policy. The version shown here, with its “Last updated” date, applies to payments made after that date.